Privacy Policy

1. Privacy Policy

1.1. Introduction

At Sip22.com (“Sip22”, “we”, “us”, “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your information whenever you use our website, app, or delivery services (the “Services”). If you ever have concerns or questions, we are here to help.

1.2. Information We Collect

We collect information to process your orders, ensure safe delivery, and provide a smooth experience.

Information You Provide
- 1. Name, phone number, email
  2. Delivery address
  3. Payment details (securely handled by trusted payment processors; we do not store full card numbers)
  4. Age-verification information when required
  5. Account details, feedback, and customer support messages
  6. Social login information (Google, Facebook, Apple)
- Information Collected Automatically
  1. Device details, IP address, browser type
  2. Pages you access and actions you take
  3. Approximate or precise location (if allowed)
  4. Cookies and tracking tools for a smoother and more personalized experience

1.3. How We Use Your Information

We use your information to:

Process and deliver your orders
Verify your age when purchasing restricted items
Communicate updates, confirmations, and support
Improve our Services and personalize your experience
Offer loyalty rewards and promotions
Prevent fraud and maintain security
Comply with the laws of Jordan

1.4. When We Share Information

We only share your information when needed:

Delivery teams
Payment processors
Hosting, analytics, and platform service providers
Law enforcement when legally required
Business partners during a merger or acquisition

We never sell your data.

1.5. Cookies & Tracking

Cookies help our platform remember your preferences, improve performance, and provide personalized offers. You can disable cookies through your browser, but some features may not work as intended.

1.6. Data Retention

We keep your information only as long as needed to provide our services or meet legal obligations.

1.7. Security

We use strong technical and administrative protections, but no system is completely foolproof. We continuously work to keep your information safe.

1.8. Age Restrictions

Sip22 serves adults **18 years and older**. We do not knowingly collect personal information from minors.

1.9. Your Rights

You may request to:

Access your information
Update inaccurate information
Delete your data
Opt out of marketing messages
Withdraw certain consents

1.10. Changes to This Policy

We may update this Policy periodically. Updated versions will always be posted with the latest date.

1.11. Contact Us

Email: [info@sip22.com]
Address: Amman, Jordan

2. Terms & Conditions

2.1. Acceptance of Terms

By visiting or ordering from Sip22.com, you agree to these Terms & Conditions and our Privacy Policy. If anything is unclear, please contact us—we’re here to help.

2.2. Jurisdiction

These Terms are governed exclusively by the laws of **The Hashemite Kingdom of Jordan – HKJ**. Any disputes will be handled in the competent courts of HKJJ.

2.3. Eligibility

You must be **18 years or older** to use Sip22 or order restricted items. We may request a valid government-issued ID at delivery.

2.4. Your Account

To keep your experience secure and personalized, you agree to:

Provide accurate information
Keep your password safe
Notify us if your account is accessed without permission

2.5. Placing an Order

Placing an order means you are offering to purchase goods.
Orders may be declined due to stock limits, incorrect pricing, or delivery restrictions.
An order is confirmed once you receive a confirmation message or email.

2.6. Pricing & Payment

Prices are shown in Jordanian Dinar (JOD) and may include/exclude taxes.

Delivery fees depend on your location and will appear before checkout.
Payments are processed securely through external payment providers.

2.7. Delivery

Delivery times depend on location, traffic, and availability.

A valid ID is required for restricted items.
If you are unavailable at delivery, re-delivery fees may apply.
Our goal is always to deliver quickly, safely, and professionally.

2.8. Risk & Ownership

Items become yours once they are delivered to the address you provide.

2.9. Refunds & Returns

Because we sell restricted and perishable items:

Returns are generally not accepted.
If something arrives damaged, spoiled, or incorrect, contact us within [0.25] hours.
Refunds (if approved) will go back to your original payment method.

2.10. User Conduct

We kindly ask that you:

Use the platform legally and respectfully
Do not misuse promotions or engage in fraud
Treat delivery staff courteously

2.11. Intellectual Property

All branding, content, and media on Sip22 belong to Sip22 or its partners.

2.12. Limitation of Liability

While we aim to provide a seamless service, Sip22 is not responsible for:

Delays caused by uncontrollable events
Loss of data or indirect damages

Our liability is limited to the value of the affected order.

2.13. Indemnification

If your misuse of the platform causes harm, you agree to cover related losses.

2.14. Changes to These Terms

We may update Terms periodically and will post the latest version on our website.

2.15. Contact Information

Email: [Info@sip22.com]
Address: Amman, Jordan

3. Age-Verification Policy

3.1. Purpose

Sip22 follows Jordanian laws requiring age verification for ordering or receiving restricted goods.

3.2. Verification at Checkout

We may ask for:

Date of birth confirmation
Identity verification through digital methods

3.3. Verification at Delivery

Delivery staff may request one of the following:

Jordanian National ID
Passport
Driver’s License

3.4. Failure to Verify

If you cannot verify your age:

The delivery will be cancelled
Fees may apply
No refunds will be issued for opened or prepared items

4. Loyalty Program Terms

4.1. Overview

Sip22 offers a loyalty program (“Sip22 Rewards or by any other third party service provider”) to thank you for choosing us. Eligible purchases earn points that can be redeemed for discounts, offers, and special perks.

4.2. Earning Points

Points are earned on eligible purchases at a rate shown on the platform.
Points appear in your account after your order is completed.

4.3. Redeeming Points

Points can be used during checkout.
Points have **no cash value** and cannot be transferred.

4.4. Expiration

Points may expire after [3 months] of inactivity.

4.5. Program Changes

We may add, remove, or modify features of the loyalty program at any time.

4.6. Fraud Prevention

Misuse of the loyalty program may result in account suspension.

5. Cookie Policy

5.1. What Are Cookies?

Cookies are small text files that store preferences to enhance your experience.

5.2. How We Use Cookies

Keep you logged in
Save your preferences
Improve site performance
Provide personalized deals
Analyze platform usage

5.3. Opting Out

You can disable cookies in your browser settings, but some features may not work properly.